FAQ
1. How much is shipping for US orders?
Standard shipping and returns are always FREE within the US, provided through USPS First Class Mail. We also offer express shipping options for (final sale) purchase; these rates are viewable at checkout.
2. How much is shipping for International orders?
International shipping rates are viewable at checkout after entering in your full shipping address.
Please note that for international orders the receiver is responsible for any duties/taxes imposed by their country's customs.
3. When will my US order arrive?
- Free Standard Shipping: 2 to 5 business days
- Paid Shipping Service: 1 to 3 business days
- Due to a high volume of orders during our sales, please allow 4-5 business days for processing
- For prescription items, please anticipate a processing and shipping time frame of 10-15 business days from the date we receive your correct eyeglass prescription + pupillary distance measurement
Please note that we are a small team that takes weekends and US federal holidays off! If you place an order over the weekend or holiday, we fulfill orders and ship on the following workday.
4. When will my International order arrive?
If you are international, orders placed with standard shipping service will be shipped out within 1-3 business days while orders placed with expedited shipping will be shipped out within 1 business day.
Due to a high volume of orders during our sales, please allow 4-5 business days for processing.
Arrival times depend on the shipping service ordered and destination address.
- Standard Shipping: estimated arrival times viewable at checkout
- Priority Shipping Service: estimated arrival times viewable at checkout
- For prescription items, please anticipate a processing and shipping time frame of 10-15 business days from the date we receive your correct eyeglass prescription + pupillary distance measurement
Please note that we are a small team that takes the weekends and US national holidays off! If you place an order over the weekend or holiday, we fulfill orders and ship on the following workday.
5. Can I track my order?
6. What is your US return process?
To initiate your return, please use our US returns site at https://Bonnie-Clyde-la.loopreturns.com
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition, including the soft white pillow-shaped eyeglass case + pillow case sleeve that doubles as a lens cloth + purple hardshell box.
You should then see an automated email confirming approval of your return and a refund to your original payment method 3-5 business days after.
7. What is your US return policy?
All items purchased from Bonnie Clyde for USA delivery that (1) are not final sale and (2) are returned with everything in new condition, can be returned or exchanged within 30 days of their delivery date for a full refund and/or store credit of the value of those items, (3) minus a 20% restocking fee if your return total is equal to or greater than $1,000.
FINAL SALE items are: prescription products, sale products, and service fees (expedite shipping fees, lens replacement fees, etc.).
Because prescription products are final sale, we encourage you to buy our frames without prescription lenses first to ensure you like them before adding prescription lenses.
NEW CONDITION means all products arrive back to us in the same new condition as received - without scratches, makeup debris, tears, or stains on the glasses, soft white pillow-shaped eyeglass case, purple pillow case sleeve, or purple hardshell box.
8. What is your International return process?
To initiate your international return, please (1) email support@bonnieclyde.la, then (2) pack your glasses back in the original packaging, and (3) pay for return shipping to:
Attn: International Returns
Bonnie Clyde
1010 S Olive Street
Los Angeles, CA 90015
USA
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition, including the soft white pillow-shaped eyeglass case + pillow case sleeve that doubles as a lens cloth + purple hardshell box.
You should then see an automated email confirming approval of your return and a refund to your original payment method 3-5 business days after.
9. What is your International return policy?
All items purchased from Bonnie Clyde for international delivery that (1) are not final sale and (2) are returned with everything in new condition, can be returned or exchanged within 30 days of their delivery date for another product, a refund, and/or store credit, (3) minus a 20% restocking fee if your return total is equal to or greater than $1,000, and (4) plus the shipping fee and taxes you paid to receive the order. Note we do not refund shipping fees you pay to return your order as this would be a purchase made outside of Bonnie Clyde.
FINAL SALE items are: prescription products, sale products, and service fees (expedite shipping fees, lens replacement fees, etc.).
Because prescription products are final sale, we encourage you to buy our frames without prescription lenses first to ensure you like them before adding prescription lenses.
NEW CONDITION means all products arrive back to us in the same new condition as received - without scratches, makeup debris, tears, or stains on the glasses, soft white pillow-shaped eyeglass case, purple pillow case sleeve, or purple hardshell box.
10. What is your US exchange process?
To initiate your exchange, please use our US exchanges site at https://Bonnie-Clyde-la.loopreturns.com
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition (including the soft white pillow-shaped eyeglass case + pillow case sleeve that doubles as a lens cloth + purple hardshell box), and ship out the glasses you want to exchange for following receipt of complete payment if applicable.
You should then see an automated email confirming approval of your returned items and, as applicable, either a refund to your original payment method 3-5 business days after or an invoice requesting additional payment for the exchanged item(s).
11. What is your US exchange policy?
All items purchased from Bonnie Clyde for USA delivery that (1) are not final sale and (2) are returned with everything in new condition, can be exchanged within 30 days of their delivery date for for another product and/or store credit, (3) minus a 20% restocking fee if the items you're returning total $1,000 or more.
If the item(s) you want to exchange for amount to less than your original order, you'll receive a refund. If the item(s) you want total more than your original order, we'll invoice you to pay the difference.
FINAL SALE items are: prescription products, sale products, and service fees (expedite shipping fees, lens replacement fees, etc.).
Because prescription products are final sale, we encourage you to buy our frames without prescription lenses first to ensure you like them before adding prescription lenses.
NEW CONDITION means all products arrive back to us in the same new condition as received - without scratches, makeup debris, tears, or stains on the glasses, soft white pillow-shaped eyeglass case, purple pillow case sleeve, or purple hardshell box.
12. What is your International exchange process?
To initiate your international exchange, please (1) email support@bonnieclyde.la with your order number and the glasses style/color you'd like to exchange for, then (2) pack your purchased glasses back in the original packaging, and (3) pay for return shipping to:
Attn: International Exchanges
Bonnie Clyde
1010 S Olive Street
Los Angeles, CA 90015
USA
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition (including the soft white pillow-shaped eyeglass case + pillow case sleeve that doubles as a lens cloth + purple hardshell box), and ship out the glasses you want to exchange for following receipt of complete payment.
You should then see an automated email confirming approval of your returned items and, as applicable, either a refund to your original payment method 3-5 business days after or an invoice requesting additional payment.
13. What is your International exchange policy?
All items purchased from Bonnie Clyde for international delivery that (1) are not final sale and (2) are returned with everything in new condition, can be exchanged within 30 days of their delivery date for for another product and/or store credit, (3) minus a 20% restocking fee if the items you're returning total $1,000 or more. Note we do not refund shipping fees you pay to return items in your order as this would be a purchase made outside of Bonnie Clyde.
If the item(s) you want to exchange for amount to less than your original order, you'll receive a refund. If the item(s) you want total more than your original order, we'll invoice you to pay the difference.
FINAL SALE items are: prescription products, sale products, and service fees (expedite shipping fees, lens replacement fees, etc.).
Because prescription products are final sale, we encourage you to buy our frames without prescription lenses first to ensure you like them before adding prescription lenses.
NEW CONDITION means all products arrive back to us in the same new condition as received - without scratches, makeup debris, tears, or stains on the glasses, soft white pillow-shaped eyeglass case, purple pillow case sleeve, or purple hardshell box.
14. Do my Bonnie Clyde® Sunglasses come with a warranty?
We thoroughly inspect all glasses before shipping them to you or providing them for sale in our retail store, but in the rare event that a defect is found, we’re happy to make it right.
All Bonnie Clyde® Eyewear comes with a one-year manufacturer warranty from the original date of purchase. This warranty covers manufacturer defects but does not cover damages caused by normal wear and tear, improper use, negligence, or changes made by a third-party such as adjustments or addition of prescription lenses made at your optometrist’s office.
To qualify for a replacement or refund, you must:
- Provide your Bonnie Clyde order number (or receipt from the third-party store where you purchased your Bonnie Clyde glasses)
- Submit clear photos and descriptions of the defect
- Return the defective glasses to us using the prepaid shipping label we provide (or, if you’re international, pay for your own return shipping and send us the receipt for reimbursement)
Once the defective glasses are received and inspected, we will process your refund or, if the item is in stock, ship a replacement to you for free.
15. Can I get a price adjustment if I purchase an item before it goes on sale?
Yes! If you purchase an item and it goes on sale within 30 days of your original purchase date, we will happily adjust the price to match the sale price. To request a price adjustment, please contact support@bonnieclyde.la with your order number and the details of the price difference. Please note that the price adjustment is only valid for the same style in the same color. Once an order has been price matched to the sale price, it is final sale.
16. Do your optical lenses filter blue light?
Yes! We used to offer an older blue light filtering technology in our optical lenses. After seeing helpful customer feedback, with most people unhappy that the lenses showed a blue-tinted "smear" visible in certain lighting conditions and angles, we switched to providing a blue light filtering technology that's mostly invisible.
The blue light filtering technology works in both our older and newer lenses, it's just not detectable with the new lenses.
17. Do your prescription lenses filter blue light?
Yes! We used to offer an older blue light filtering technology in our prescription lenses. After seeing helpful customer feedback, with most people unhappy that prescription lenses showed a blue-tinted "smear" visible in certain lighting conditions and angles, we switched to providing a blue light filtering technology that's mostly invisible except for a greenish cast. You might also see some blue hues when in certain lighting conditions and angles, but it's much less noticeable than with our older blue light filter.
For those interested in technical details, our new blue light filtering technology blocks up to 98% of HEV blue light in the 415nm to 435nm range. This percentage changes depending on different variables including your RX strength.