FAQ

How much is shipping?

Standard shipping and returns are always FREE within the US. We also offer express shipping options, and these shipping rates can be viewed at checkout. If you have any further questions, please send us an email at support@bonnieclyde.la.

What is your return policy?

All domestic orders and pre-orders have free returns within 30 days of your order purchased. To initiate your return, please email us at support@bonnieclyde.la.

Please be aware that all optical prescription orders are final sale.

Note that all sales items are final, and returns will not be accepted. To be eligible for a return/refund, your item must be returned in the original packaging that you received and in new condition. The original packaging must have the sunglasses you ordered and all items that it came with in tact. We won't be able to process a refund on sunglasses that are used or damaged.

Please allow up to 7 business days for refunds to process when a return is received in our warehouse. Shipping costs cannot be refunded for customers who have selected express shipping options. For international returns/refunds, the customer is responsible for arranging the return shipping with their own shipping carrier.

What is your exchange policy?

Here at Bonnie Clyde, we encourage exchanges if you have any issues with the style you purchased. All domestic orders and pre-orders can be returned for free exchanges or store credit within 30 days of your order purchased. 

Please be aware that all optical prescription orders are final sale.

To initiate your return for an exchange or store credit, please email us at support@bonnieclyde.la. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. For international returns and exchanges, the customer is responsible for arranging the return shipping with their own shipping carrier.

Do my Bonnie Clyde® Sunglasses come with a warranty?

All Bonnie Clyde® Eyewear come with a one-year manufacturer warranty from the original date-of-purchase. This guarantee does not cover damages from normal wear and tear, improper use or other negligence. Pictures of defects will need to be submitted as proof in order to qualify for a replacement exchange or refund. Once proof has been submitted, we will provide a shipping label for you to return the defective sunglasses.

Please submit all inquiries to support@bonnieclyde.la.

While we do check all of our sunglasses thoroughly before we send them out. If by some unfortunate chance, you do find a manufacturer defect that we missed, we will gladly replace them if they are in stock. And of course, free shipping applies to all domestic warranty replacements.

Can I track my order?

When will my order arrive?

Do you have international shipping?

Absolutely. While we can't offer free shipping for these orders, we will make sure you get the sunglasses you want. Just enter in your full address and we will take it from there. Please note for international orders, the receiver is responsible for any applicable duties and taxes imposed by their country's customs.

Can I get a price adjustment if I purchase an item before it goes on sale?

Yes! If you purchase an item and it goes on sale within 30 days of your original purchase date, we will happily adjust the price to match the sale price. To request a price adjustment, please contact our customer service team at support@bonnieclyde.la with your order number and the details of the price difference. Please note that the price adjustment is only valid for the same style in the same color. Once an order has been price matched to the sale price, it is final sale.