Shipping & Returns
Not feeling your Bonnie Clyde's? Don't worry, all eligible USA orders have free returns and exchanges within 30 days of delivery!
Returns and Exchanges Process
To initiate your return or exchange, please use our USA returns/exchanges site at at https://Bonnie-Clyde-la.loopreturns.com
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition (including the soft white pillow-shaped eyeglass case + purple pillow case sleeve that doubles as a lens cloth + purple hardshell box), and ship out the glasses you want to exchange for following receipt of complete payment if applicable.
You should then see an automated email confirming approval of your returned items and, as applicable, either a refund to your original payment method 3-5 business days after or an invoice requesting additional payment for the exchanged item(s).
Returns and Exchanges Policy
All items purchased from Bonnie Clyde for USA delivery that (1) are not final sale and (2) are returned with everything in new condition, can be returned or exchanged within 30 days of their delivery date for a full refund and/or store credit of the value of those items, (3) minus a 20% restocking fee if your return total is equal to or greater than $1,000.
FINAL SALE items are: prescription products, sale products, and service fees (expedite shipping fees, lens replacement fees, etc.).
Because prescription products are final sale, we encourage you to buy our frames without prescription lenses first to ensure you like them before adding prescription lenses.
NEW CONDITION means all products arrive back to us in the same new condition as received - without scratches, makeup debris, tears, or stains on the glasses, soft white pillow-shaped eyeglass case, purple pillow case sleeve, or purple hardshell box.
Don't worry, all eligible international orders can be returned or exchanged within 30 days of delivery!
Please note we are unable to offer free shipping for Returns and Exchanges for International Orders. You will be responsible for Return shipping costs.
To initiate your international return or exchange, please:
- Email support@bonnieclyde.la with your order number and, if exchanging, the glasses style/color you'd like to exchange for
- Pack your purchased glasses back in the original packaging
- Pay for your return shipping to the address below:
Attn: International Returns & Exchanges
Bonnie Clyde
1010 S Olive Street
Los Angeles, CA 90015, USA
4. Please mark as "returned goods" and declare the package for $10 USD. This helps us avoid paying duty fees to receive your return.
Once we receive your return package, we'll take up to 7 business days to inspect all items in your order to ensure everything was returned in new condition including:
- (1) White pillow-shaped eyeglass case
- (1) Purple pillow case sleeve that doubles as a lens cloth
- (1) Purple hardshell box
- (1) New, unworn glasses
You should then see an automated email confirming approval of your returned items and, as applicable, either a refund to your original payment method 3-5 business days after or an invoice requesting additional payment for the exchanged item(s).
