Home Try-On FAQ

WHAT IS THE HOME-TRY ON PROGRAM?

Pick out six frames from our collection to test out at home with our free Home Try-On program. You have seven days to try them out and decide which style suits you best, then return all six frames and order the pair (or pairs) you like. Shipping is free both ways!

CAN YOU HELP ME PICK OUT A FRAME?

Yes! Just send us a DM on Instagram (@bonnieclyde) or email us at hello@bonnieclyde.la to get started

WHICH STYLES ARE AVAILABLE FOR HOME TRY-ON?

As long as it's not denoted as "Sold Out", it should be available for Home Try-On. If you have any questions, please do not hesitate to ask!

WHY DO I NEED TO MESSAGE YOU GUYS FIRST BEFORE ORDERING?

After we talk through which shades you wanted to try, we need to give you a confirmation number to ensure that we know which shades we should be sending you with your Home Try-On package. If you do not enter this number at checkout in the notes section, the order will be canceled and you'll have to re-order 

I THOUGHT THE HOME TRY-ON PROGRAM WAS FREE — WHY DO YOU NEED MY CREDIT CARD?

The Home Try-On program is FREE! During the checkout process, you will be asked to provide a valid credit or debit card before completing your order. We require your credit or debit card information for security purposes - the temporary $1.00 charge is made to validate the card and the amount will be returned within a few days. Rest assured that the Home Try-On program is a totally free seven-day trial. (Prepaid cards cannot be used to place Home Try-On orders.) The only exception: if you do not return your Home Try-On, or if returned frames are damaged, we will need to charge the card on file the full price for each outstanding or damaged pair, $84.00–$148.00 depending on the frame.

If the Home Try-On box is missing or damaged, we will need to charge the card on file the full price, $80.00. In order to avoid this charge, your Home Try-On will need to be postmarked—it’s on its way back to Bonnie Clyde—by the seventh full day after delivery. (We’ll send you an email reminder so you don’t forget.) If your Home Try-On period ends on a weekend or holiday, just drop it in the mail on the next available day. If you need an extra day or two, just email us and we’ll work something out.

I ORDERED ANOTHER HOME TRY-ON. WHY IS IT DELAYED?

We send Home Try-On orders one at a time. If you are already trying on a few frames with an existing Home Try-On, we’ll ship your new box of frames once we receive your current order.

THE HOME TRY-ON PRODUCT IS "SOLD OUT", WHAT DOES THAT MEAN?

As we are a small family-run business, we only have a limited quantity of Home Try-On packages that are available for customers at any given time. If you are interested in Home Try-On and it seems to be sold out, please send us a message and we will add you to the wait list

ARE THE FRAMES THAT ARE SHIPPED IN MY HOME TRY-ON THOROUGHLY CLEANED AND SAFE FOR ME TO WEAR?

Yesssss! We don't mess around. We ensure that sanitization best practices are in place—you can rest assured that 100% of our Home Try-On frames are thoroughly cleaned and should not cause any risk of transmission.